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Frequently Asked Questions:
(& please read this to understand terms and conditions before placing order)

How long will it take to receive my order?

•Your order will ship in about 3 business days

Please note that business days are considered M-F, excluding holidays. Please check your confirmation email for more details. If you cannot find your confirmation or shipping notification, please check your junk folder as it may have ended up there. If it isn’t there, please let me know your full name you ordered under so I can manually resend it.
 If you need more information, please make sure you reference your shipping number so I can look up your order!

• If you would like to upgrade services please message me and lets discuss it before you place your order to insure I am able to accommodate.

I didn’t get an order confirmation email.

Please check your junk folder. It may have ended up there. If not, please let me know the first and last name that you ordered under and I can look your order up and I can send you a confirmation email manually.

Do you ship International?

Yes we do! But because we are in another country, please be aware that YOU, the customer, ARE RESPONSIBLE for customs and any other fees associated with your order. Some orders will not have tracking due to location of shipment. If tracking is available, after it leaves the United States tracking may not show where the package is anymore. Depending on where you live, it may take several weeks to get to you.

What if my package never is delivered?

• I AM NOT RESPONSIBLE FOR ITEMS ONCE THEY HAVE SHIPPED.
i.e.. delays, damages, or lost items. Which means I will not refund you, or replace your package if it doesn't show up because of the postal service. Please remember that I am a small business and can not replace orders due to lost items that are out of my control due to the postal service. If you wish, you can add INSURANCE to your order, so if something does happen to your package you can file a claim and get your money back. Link below.

http://www.batzkids.com/collections/other/products/add-insurance

What is this store's return and exchange policy?

• ALL SALES ARE FINAL. If you have any questions about an item, please contact us BEFORE purchasing. No returns or cancellations will be accepted. Exchanges may be possible for unworn, unwashed, and unused items and as long as we still have stock for what you need to exchange. You will be responsible for return shipping and replacement shipping. Please contact us before sending anything back!

• We are NOT responsible for lost, damaged or stolen packages that are not insured. (Insurance is NOT included. If you wish to purchase insurance I listed the link above.

• If a problem arises upon receiving the product, you will have 5 days after receiving it to notify us so we can try to fix it.